Střechy Praha, s.r.o.
with registered office at Durychova 101/66, 142 00 Prague 4
identification number: 26447126
registered in the Commercial Register kept at the Municipal Court in Prague, Section C, Insert 82829
for the sale of goods through an on-line shop located at the internet address eshop.strechy-praha.cz
1. INTRODUCTORY PROVISIONS
1.1 These Terms and Conditions (hereinafter referred to as "Terms and Conditions") of the company Střechy Praha s.r.o., with registered office at Durychova 101/66, 142 00 Prague 4, identification number: 26447126, registered in the Commercial Register kept at the Municipal Court in Prague, Section C, Insert 82829 (hereinafter referred to as "Seller") regulate in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll, Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") through the Seller's online shop. The online shop is operated by the Seller on the website located at eshop.strechy-praha.cz (hereinafter referred to as the "Website"), through the interface of the Website (hereinafter referred to as the "Website Interface").
1.2 The Terms and Conditions do not apply to cases where the person who intends to purchase goods from the Seller is a legal entity or a person who acts in the course of ordering goods in the course of his business or in the course of his independent exercise of his profession.
1.3 Provisions deviating from the terms and conditions may be agreed in the contract of sale. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
1.4 The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are drawn up in the Czech language. The Purchase Agreement may be concluded in the Czech language.
1.5 The Seller may change or supplement the wording of the Terms and Conditions. This provision shall not affect the rights and obligations arising during the period of validity of the previous version
1.6 These Terms and Conditions and the Complaints Procedure define and specify the rights and obligations of the Seller and the Buyer when selling tickets for any cultural, social or other events (hereinafter referred to as "Events") via the online shop operated on the Website.
1.7 These Terms and Conditions form an integral part of the purchase contract concluded between the Buyer and the Seller and the Buyer, by purchasing tickets, simultaneously confirms that he/she has read these Terms and Conditions and that he/she expressly acknowledges that these Terms and Conditions form part of the contractual agreement between him/her and the Seller.
2. USER ACCOUNT
2.1 Based on the Buyer's registration made on the Website, the Buyer can access his/her user interface. The Buyer may order goods from his/her user interface (hereinafter referred to as "user account"). If the web interface of the Shop allows it, the Buyer may also order goods without registration directly from the web interface of the Shop.
2.2 When registering on the website and when ordering goods, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the information provided in the User Account whenever it changes. The information provided by the Buyer in the user account and when ordering goods shall be deemed correct by the Seller.
2.3 Access to the user account is secured by a user name and password. The Buyer is obliged to maintain the confidentiality of the information necessary to access his user account.
2.4 The Buyer is not entitled to allow third parties to use the user account.
2.5 The Seller may cancel the user account, in particular if the Buyer has not used his/her user account for more than 2 years or if the Buyer breaches his/her obligations under the Purchase Agreement (including the Terms and Conditions).
2.6 The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the Seller's hardware and software equipment or necessary maintenance of third party hardware and software equipment.
3. SUBJECT MATTER OF THE PURCHASE AGREEMENT
1. The subject matter of the Purchase Agreement is the Seller's obligation to supply the Buyer with tickets to the Event of his choice, in the number requested by the Buyer, and the Buyer's obligation to pay the admission fee for the tickets.
2. Unless expressly stated otherwise, the purchase price is inclusive of the statutory VAT rate and includes all sales charges.
3. To purchase tickets via the website, the purchaser is required to fill in his/her identification and contact details. Once the details have been submitted, a confirmation will be sent to the e-mail address ("e-mail") provided by the purchaser.
4. The purchase contract is concluded upon payment of the admission fee by the Purchaser.
5. The Seller undertakes to deliver the tickets to the Buyer without undue delay after the payment of the admission fee, provided that in the case of online purchases the tickets will be delivered in electronic form to the e-mail address provided by the Buyer. The Buyer shall not be entitled to delivery of the tickets before the full price of the tickets for the Event has been paid into the Seller's bank account.
6. Upon delivery of the tickets to the Buyer by the Seller, all obligations of the Seller under the Purchase Agreement shall be fulfilled.
7. Tickets are not sent by post, even on delivery.
4. PRICE AND PAYMENT TERMS
4.1 The price of the goods (tickets) and any costs associated with the delivery of the goods under the Purchase Agreement may be paid by the Buyer to the Seller in the following ways:
- cashless via the Comgate payment system;
- cashless by credit card;
4.2 The Seller shall not be liable for any costs incurred by the Buyer in connection with the purchase of the ticket arising from the contractual relationship between the Buyer and the bank which issued the payment card to the Buyer or which maintains a bank account for the Buyer through which the Buyer made the payment of the admission fee.
4.3 The Seller is not responsible for the validity and authenticity of tickets purchased outside the website.
5. WITHDRAWAL FROM THE CONTRACT
5.1 Pursuant to the provisions of Section 1837 (j) of Act No. 89/2012 Coll., the Civil Code, as amended, the Buyer has no right to withdraw from the contract concluded between the Buyer and the Seller pursuant to the provisions of Section 1829 of the Civil Code (withdrawal from the contract within 14 days without giving reasons), given that it is a contract for the use of leisure time and the performance is provided within the specified period.
6. COMPLAINTS PROCEDURE
6.1 The purchaser is only entitled to a refund of the ticket price in the cases and under the conditions set out below.
6.2 The Buyer is not entitled to a replacement ticket in the event of theft, loss, damage or other deterioration.
6.3 The Seller shall not be liable if the Buyer does not receive the ticket due to reasons on the Buyer's side (overflowing e-mail box, spam filter, etc.).
6.4 If the Buyer has not received the ticket within 3 hours after the full payment of the ticket price, i.e. crediting the full ticket price to the Seller's account, the Buyer is obliged to contact the Seller immediately, but no later than 48 hours from the date of expiry of the aforementioned deadline for delivery of the ticket, and notify the Seller that he has not received the paid ticket. For this purpose, the Buyer is obliged to provide the Seller with the name and e-mail address he/she provided as contact or identification data when purchasing the ticket. In the event that the Seller discovers that the Ticket has not actually been delivered to the Purchaser, the procedure set out in clauses 6.5 and 6.6 shall be followed.
6.5 Following clause 6.4, the Seller undertakes to resend the ticket to the Buyer's e-mail address no later than 24 hours, but no later than 1 hour before the Event.
6.6 The Seller undertakes (subject to clause 6.4) to refund to the Buyer the paid admission fee if the Event has already taken place, no later than 14 days from the date of the Buyer's claim.
6.7 If an Event date has been cancelled and a new Event date has been set, the tickets remain valid for the new date.
6.8 If the Event is cancelled in full, the Seller will refund the admission fee via the credit card used to pay the admission fee and, in the case of payment by bank transfer, to the bank account from which the admission fee was sent. The Seller will refund the entry fee within 30 days from the date of cancellation of the Promotion.
6.9 All complaints and questions must be delivered without undue delay by e-mail to the e-mail address strechy(at)strechy-praha.cz. The Buyer is obliged to indicate in his/her complaint his/her e-mail address within which the Seller will communicate with the Buyer regarding the complaint.
7. PROTECTION OF PERSONAL DATA
7.1 The Seller processes the Buyer's personal data for the purpose of the performance of the contractual relationship between the Seller and the Buyer within the meaning of Article 6(1)(b) of the General Regulation of the European Parliament and of the Council EU 2017/679 on the protection of personal data, to the extent that the Buyer has provided it to the Seller; to the greatest extent possible, this includes: name, surname, email address, telephone number and bank account or credit card number. The minimum scope of personal data that the Seller reserves as a condition for the conclusion of the contract and within which the Buyer is obliged to provide his/her personal data consists of the following personal data: name and surname, e-mail address. The bank account number or credit card number is recorded without reference to other personal data in the seller's bank statements and these personal data are not further processed in any way.
7.2 Specifically, the following sub-purposes of the processing of personal data are concerned:
- Delivery of tickets to the Buyer and sending information about changes to Events or tickets;
- identification of the purchaser in the event of complaints being processed in accordance with the complaints procedure contained in Article 6.
7.3 The Buyer enters his/her personal data via the Website. In the event of incorrectly entered data (e.g. a typo), the Buyer is obliged to contact the Seller in his own interest. The Seller stores the personal data for as long as necessary, but no longer than 12 months, and then deletes the personal data. If the buyer wishes to delete the information earlier, he can contact the seller and request the deletion of his personal data.
7.4 The Seller retains the email addresses of all Buyers indefinitely and uses them for the purpose of sending commercial communications relating to Promotions. If the Buyer does not wish to receive commercial communications, he/she cancels the sending of such communications simply by replying by e-mail stating that he/she no longer wishes to receive any commercial communications; in such case, his/her e-mail address is subsequently removed from the mailing list. The Buyer may also contact the Seller directly in order to object to the sending of commercial communications.
7.5 The Buyer is entitled to contact the Seller or the Office for Personal Data Protection at any time with requests or complaints regarding the processing of his/her personal data.The Seller keeps statistics on the number of tickets sold for each Event in each year.
8. Final provisions
1. Should any of the provisions of these Terms and Conditions and the Complaints Procedure prove invalid or ineffective, the validity and effectiveness of the other provisions of these Terms and Conditions and the Complaints Procedure, which are severable from the invalid or ineffective provision, shall not be affected.
2. The Seller is entitled to change these Terms and Conditions at any time.
3. All provisions of these Terms and Conditions and the Complaints Procedure and the contractual relationship between the Buyer and the Seller shall be governed by Czech law.
18. 10. 2023 Prague